The refund request you
don't quite know how to answer —
we'll help you reply.

Tell us the situation. We'll write the reply — professional, fair, and the right balance of policy and grace.

Try it free

No sign up required. 3 free responses.

For moments like these
💸 The 'I want a full refund' that's outside policy.
📝 The 'this isn't what I expected' message.
⏳ The refund request 60 days after purchase.
🤝 The partial refund or store credit offer.
✋ The 'no, but here's why' explanation.
📞 The 'let's get on a call' de-escalation.
How it works
1

Describe the situation

Tell us what happened and who you're talking to.

2

Set your goal and tone

Choose what you want to achieve and how direct to be.

3

Get words that actually work

Receive multiple response options — ready to copy and send.

What people are saying

"I finally had the conversation with my dad that I'd been avoiding for three years. We're talking again."

Sarah M. · Family conflict

"Used it before asking for a raise. Got exactly what I asked for. The words just felt right."

Michael R. · Workplace

"My roommate situation was unbearable. This helped me say what I needed without blowing everything up."

Jamie L. · Living situation
Simple pricing
Sign Up Now

Start with 3 free responses

Give Keep It Civil as a gift
More conversations we can help with
How to Talk to a Micromanager BossHow to Tell Someone They're Being Laid OffOffering Condolences to a CoworkerResponding to a Job RejectionResponding to a Pitch or Investor RejectionReturning to Work After a Long LeaveTelling People You Quit DrinkingThe Hygiene Conversation at Work

The conversation you've been putting off — start it tonight.

You already know what you need to say. Let us help you find the words.

Try it free — no sign up

3 free responses. No credit card.